Career

Requirements

Additional Requirements

• Age at most 35 years

• Excellent communication and interpersonal skills.

• Competency in managing time and solving everyday problems.

• Customer-oriented mindset with a passion for providing exceptional service.

• Fluency in English language

• Basic knowledge of Microsoft Office (MS Word and MS Excel).

• Physical Features: Sound Health, energetic and presentable.

Responsibilities & Context

• Ensures Outstanding customer care at all times.

• Maintains a friendly, professional, cheerful and courteous demeanor at all times.

• Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency.

• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion.

• Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

• Supervises daily shift process ensuring all team members adhere to standard operating procedures and are friendly and attentive to guest needs and service.

• Trains and directs the work flow and processes of the front desk. Resolves issues/problems and coaches and counsels the front desk team members to ensure a quality operation.

• Resolves customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

• Adheres to company credit limit policies.

• Allocates rooms to expected arrivals after checking the guests preferences and special requests.

• Builds strong relationships and coordinates with all other department's especially housekeeping, reservations etc.

• Ensures phone calls, wake up calls and messages for guests are handled in a prompt, efficient and professional manner.

• Cross checks all billing instructions are correctly updated

• Handles bus group arrivals and corporate market segment groups and pre-registers each guest and ensures payment is made in full for the group or that billing is correct.

• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by casino/hotel policies and procedures.

• Participates in setting yield management strategies, marketing programs and rates

• Performs other duties as assigned, requested or deemed necessary by management.

• Ensures Front desk log book and hotel log book is always updated and acted upon.

• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.

• Participates in hotel committees and task force assignments.