Career

Additional Requirements

• Age at most 35 years

• Excellent communication and interpersonal skills.
• Competency in managing time and solving everyday problems.
• Customer-oriented mindset with a passion for providing exceptional service.
• Fluency in English language
• Basic knowledge of Microsoft Office (MS Word and MS Excel).
• Physical Features: Sound Health, energetic and presentable.

Responsibilities & Context

• Ensures Outstanding customer care at all times.

• Approves assigned employee payroll documents, payables.

• Directly supervises, and manages the business activity of the hotel.

• Creates, monitors, and reviews a variety of business reports such as sales reports, inventory reports, budget reports

• Meet or exceed Gross Operating Profit (GOP) and flow through goals.

• Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel which support the overall objectives of the corporation.

• Achieve and maintain Overall Satisfaction Score (OSS) goals

• Ensure that food and beverage profitability and revenue goals are met or exceeded by ensuring optimal use of banquet/outlet space and the cost effective management of the hotel's food and beverage outlets.

• Achieve satisfactory results on internal audits and Controls Self-Assessment (CSA).

• Actively promote employee participation in the Employee Satisfaction Pulse Survey (ESPS).

• Maximize individual potential through a positive commitment to training and development and succession planning at all levels, in order to meet current and future hotel staffing demands addressing business issues.

• Takes responsibility in the absence of the Hotel Manager and Assistant Hotel Manager.

• Produces hotel front desk schedules

• Participates in the budget and forecast reporting

• Ensures time and attendance policies and payroll are accurately reflected.

• Attends meetings as required.

• Ensures front desk supplies are stocked and computer equipment functioning properly.

• Oversees the business center and ensures the area is clean and guest ready at all times.

• Performs other duties as assigned, requested or deemed necessary by management.